Refund policy

Last updated: 13-08-2026

At Glimmer Adorn, every piece of jewelry is carefully inspected before shipping. Because of the delicate nature of our products and hygiene standards, we operate a strict return policy. Please review the terms below carefully before making a purchase.

1. Eligibility for Returns and Refunds
We ONLY accept returns and issue refunds or replacements if a product arrives damaged, defective, or if we sent the incorrect item. 
We do not accept returns or exchanges for:
• "Change of mind" or buyer's remorse
• Ordering the wrong size or style
• Minor color variations due to different screen displays
• Items that have been worn, altered, or damaged by the customer after delivery

2. Exchanges
We do not currently support standard exchanges (e.g., swapping a purchased item for a different style or color). If your item arrives damaged or defective, we will offer either a free replacement of the exact same item (subject to stock availability) or a full refund to your original payment method.

3. Mandatory Condition Verification (Unboxing Video)
To protect our customers and our business from transit damages and fraudulent claims, an unbroken, continuous, and unedited unboxing video is MANDATORY for all damage, defect, or wrong-item claims.
• The video must clearly show the sealed package before opening, the entire opening process, and the product inside.
• The video must not have any cuts, pauses, or edits.
• Claims submitted without a valid, unedited unboxing video will be automatically rejected.
• Please share the video with us via a Google Drive link or by sending it to our WhatsApp support number at +91 70124 37121.

4. Non-Returnable Items
Unless the item arrives physically damaged or defective, the following items are strictly non-returnable and non-refundable:
• All Earrings (Jhumkas, studs, and hoops) for hygiene reasons
• Customized or personalized jewelry
• Items marked as "Final Sale" or "Clearance"

5. How to Report a Damaged or Incorrect Item
If your order arrives damaged, defective, or incorrect, you must report it to us within 48 hours of delivery. To initiate a claim, please email us at support@glimmeradorn.com with:
• Your Order Number
• A clear description of the damage or defect
• Clear photos of the damaged product
• The link to your mandatory unboxing video

Once we receive your claim and verify the unboxing video, we will respond within 24-48 hours to arrange a replacement or issue a refund. Please do not ship any items back to us without prior written approval and a Return Merchandise Authorization (RMA) number.

6. Refund Processing
Once your return is received and inspected (and the unboxing video is verified), we will notify you of the approval of your refund. 
• If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 5-7 business days.
• Original shipping charges (if any) are non-refundable.

7. Contact Us
If you have any questions about our Return and Refund Policy, please contact us:
• By email: support@glimmeradorn.com
• By phone / WhatsApp: +91 70124 37121
• Mailing Address: Glimmer Adorn, KRA-35, Kuttikadu Lane, Kaimanam Pappanamcode PO, 695018 Thiruvananthapuram KL, India